Terms and Conditions

Wavela Experiences Limited ("Wavela", "we", "us", or "our") is a company incorporated under the laws of the Federal Republic of Nigeria. We operate an online marketplace and experience platform (the "Platform") that connects guests seeking premium lifestyle and travel experiences — including short-term property rentals, curated events, and brand activations and other hospitality and tourism experiences — with hosts, property owners, and experience providers ("Partners").

The Platform is accessible via our website at www.wavela.io and our mobile applications (iOS and Android), including all related subdomains, APIs, tools, dashboards, and communication features.

These Terms apply to all persons who access or use the Platform, including guests, property owners, experience providers, corporate clients, and visitors (collectively, "Users").

Wavela acts as an intermediary marketplace. We facilitate connections and transactions between Users but are not a party to any agreement made between a Guest and a Partner for the use of a property or experience. Wavela does not own, manage, or control any listed properties or experiences.

Except where expressly stated otherwise in writing, Wavela is not a hotel operator; a property manager; a travel agency; a tour operator; a transportation provider; a marine operator; an employer of any Partner or service provider; an agent of any User. Each Partner remains solely responsible for the operation, legality, safety and delivery of its Listings and services.

We reserve the right to update or amend these Terms at any time. Updated Terms will be published on the Platform with the effective date noted. Continued use of the Platform after any update constitutes your acceptance of the revised Terms.

In these Terms, the following words and expressions have the meanings set out below:

To use the Platform, you must be at least eighteen (18) years of age and have the legal capacity to enter into binding contracts under applicable law. By creating an Account, you represent and warrant that you meet these requirements.

If you are registering on behalf of a company, organisation, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

To access certain features of the Platform, you must register and create an Account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your Account information up to date at all times
• Maintain the confidentiality of your account credentials, including your password
• Accept responsibility for all activity that occurs under your Account
• Notify Wavela immediately at info@wavela.io of any unauthorised use of your Account

Wavela reserves the right to verify your identity and the accuracy of information provided. We may require additional documentation including government-issued identification, proof of address, corporate registration documents, proof of property ownership, or any other information reasonably required for fraud prevention, regulatory compliance, security or risk management purposes. Failure to provide such information may result in the suspension or termination of an Account.

You may not create more than one Account per individual or entity without prior written consent from Wavela. Duplicate or fraudulent accounts will be terminated.

Wavela reserves the right to refuse registration, suspend, or permanently close any Account at its sole discretion, including for conduct that violates these Terms.

The Platform serves two principal categories of registered Users:

• Guest Account: Registered Users who use the Platform to browse Listings, make Bookings, purchase experiences, and leave reviews. Guests agree to the Guest-specific terms set out in Clause 6.
• Partner / Host Account: Registered Users who list properties, experiences, or services on the Platform and receive Bookings from Guests. Partners agree to the Partner-specific terms set out in Clause 7 and to any applicable Partner Agreement executed with Wavela.

A single registered User may hold both a Guest Account and a Partner Account, provided each Account is registered distinctly and used in accordance with the relevant terms.

Corporate Accounts may be created for business entities seeking to book experiences or activate brand partnerships through the Platform. Corporate Account terms may be supplemented by a separate Master Services Agreement.

Subject to these Terms, Wavela grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes.

The Platform is provided on an "as is" and "as available" basis. While we endeavour to maintain continuous and uninterrupted access, we do not guarantee that the Platform will be available at all times, error-free, or free from viruses or other harmful components.

Wavela may, at any time and without notice, temporarily suspend access to the Platform for maintenance, upgrades, security measures, or other operational reasons.

You are responsible for ensuring that your device, internet connection, and software are compatible with the Platform and for bearing all costs associated with your use of the Platform.

You must not:

• Use the Platform for any unlawful, fraudulent, or harmful purpose
• Circumvent, disable, or interfere with any security feature of the Platform
• Use automated tools, bots, scrapers, or crawlers to access or extract Platform data without Wavela's written consent
• Attempt to gain unauthorised access to any part of the Platform, its servers, or related systems
• Introduce viruses, malware, or any other harmful code into the Platform
• Use the Platform to send unsolicited commercial communications (spam)
• Impersonate any person, entity, or Wavela representative
• List or book properties or experiences on behalf of another person without their explicit authorisation

Guests may use the Platform to search, browse, and book Listings subject to availability, the Partner's terms, and these Terms.

All Bookings are subject to acceptance by the relevant Partner. A Booking is not confirmed until the Guest receives a written confirmation notification from the Platform.

Guests are responsible for:

• Reading the full Listing description, house rules, cancellation policy, and any additional terms provided by the Partner before making a Booking
• Ensuring the Property or experience is suitable for their intended use and the number and profile of intended occupants
• Complying with all house rules, check-in/check-out times, and Partner instructions
• Leaving the Property in the same condition as found at check-in
• Promptly reporting any damage, safety issues, or disputes to Wavela and the Partner

Guests acknowledge that Listing descriptions, photographs, and amenity information are provided by Partners. Wavela endeavours to ensure accuracy but does not independently verify all Listing content and shall not be liable for any inaccuracies or discrepancies.

Guests must not use a Property for any purpose other than personal or authorised short-term residential accommodation, unless expressly agreed otherwise with the Partner and Wavela in writing.

Any use of the Property for commercial filming, events, parties, or gatherings beyond the disclosed Guest capacity must be separately approved by both the Partner and Wavela.

Wavela may, in its sole discretion, remove a Guest's access to the Platform if reports of property damage, misconduct, disruptive behaviour, or policy violations are substantiated.

Partners may create Listings on the Platform subject to Wavela's Listing requirements, these Terms, and any applicable Partner Agreement.

By creating a Listing, Partners represent and warrant that:

• They are the legal owner of the listed property or experience, or are duly authorised to list and manage it
• All Listing information, including descriptions, photographs, pricing, availability, and amenities, is accurate, complete, and not misleading
• The property complies with all applicable laws, regulations, safety standards, licensing requirements, and tax obligations
• They hold or will obtain all necessary permits, licences, and insurance required for short-term rental or experience provision

Partners agree to honour all confirmed Bookings and shall not cancel a Booking without valid grounds. Repeated Partner-initiated cancellations may result in listing suspension, removal, or account termination.

Partners must maintain an up-to-date availability calendar to prevent double-bookings. Wavela shall not be liable for any losses arising from a Partner's failure to manage availability.

Partners must not solicit or accept direct payments from Guests who discovered the Property or experience through the Platform, nor direct Guests to book through alternative channels, in circumvention of the Platform booking system.

Wavela reserves the right to review, edit for formatting, or remove any Listing that does not comply with Platform standards, without prior notice to the Partner.

Partners are solely responsible for the safety, condition, and legal compliance of their properties or experiences, and for all interactions with Guests during and after a stay.

Where a Listing refers to a Water-based Service, the Partner represents and warrants that:

• it possesses and shall maintain all licences, permits, certifications, registrations and approvals required by applicable law and relevant maritime authorities;
• all vessels used in connection with the Water-based Services are seaworthy, properly maintained and fit for their intended purpose;
• all vessels shall be equipped with appropriate safety equipment, including life jackets, communication devices, navigation equipment and emergency response equipment as required by law and industry standards;
• all captains, operators, crew members and personnel engaged in connection with the Water-based Services possess the qualifications, certifications and experience required by applicable law; and
• it shall comply with all applicable maritime, environmental, health and safety laws and regulations.

Wavela reserves the right to require documentary evidence of all licences, permits, certifications, registrations and insurance policies relating to any Water-Based Service before approving, publishing or maintaining a Listing on the Platform. Failure to provide such documentation upon request may result in the rejection, suspension or removal of the relevant Listing.

All payments for Bookings made through the Platform must be processed exclusively through Wavela's integrated payment system. Off-platform cash payments or direct bank transfers to Partners outside the Platform are prohibited.

The Booking Fee payable by the Guest shall comprise:

• The Rental Rate set by the Partner
• A Guest Service Fee charged by Wavela (typically 5%–8% of the Rental Rate, disclosed at checkout)
• Any applicable government taxes, levies, or city taxes
• Optional add-ons or experience upgrades selected by the Guest

Payment will be collected in full from the Guest at the time of Booking confirmation. Accepted payment methods include: major debit and credit cards (Visa, Mastercard), bank transfers, Wavela Wallet credits, and other methods displayed at checkout.

Net Payouts to Partners will be disbursed within five (5) business days of the Guest's confirmed check-in date, less the applicable Platform Service Commission and any other agreed deductions.

Wavela uses third-party payment processors to handle transactions. By making or receiving a payment through the Platform, you agree to the applicable terms of those payment processors. Wavela shall not be liable for payment processing errors, delays, or failures attributable to third-party processors.

Refunds to Guests will be processed in accordance with the cancellation policy applicable to each Booking (as selected by the Partner and disclosed on the Listing). Where a refund is approved, it will be processed to the original payment method within seven (7) to fourteen (14) business days.

Where a dispute arises regarding a charge, Users must notify Wavela within fourteen (14) days of the transaction. Wavela shall investigate and endeavour to resolve payment disputes within twenty-one (21) business days.

All amounts are stated in the currency displayed on the Listing at the time of Booking. Currency conversion charges applied by your bank or payment provider are your sole responsibility.

Wavela reserves the right to withhold payouts to Partners in circumstances of outstanding damage claims, unresolved Guest complaints, suspected fraudulent activity, or pending investigations.

Where a Guest initiates a chargeback, payment reversal or similar payment dispute with a financial institution or payment provider in relation to a Booking, Wavela reserves the right to investigate the matter and take any action reasonably required to protect the integrity of the Platform, including withholding or offsetting payouts, requesting supporting documentation from Users, suspending Accounts, recovering improperly refunded amounts and pursuing any remedies available at law. Users shall cooperate fully with any investigation relating to a chargeback, payment reversal or suspected fraudulent transaction.

Each Listing shall display the Partner's selected cancellation policy, chosen from the following standard options offered on the Platform:

All cancellations must be submitted through the Platform. Cancellations communicated only to the Partner directly, without Platform notification, will not be processed or eligible for applicable refunds.

Wavela may, at its discretion, override standard cancellation policies in exceptional circumstances including natural disasters, government-declared emergencies, or Force Majeure events affecting the Booking.

Modifications to a confirmed Booking (change of dates, number of guests, or duration) must be agreed by both Guest and Partner through the Platform. Additional charges or refunds arising from modifications will be processed automatically based on the applicable Rental Rate.

Wavela's Guest Service Fee is non-refundable except where the cancellation is due to a Partner-initiated cancellation or a verified Platform error.

Wavela or the relevant Partner may cancel, delay, suspend or modify any Marine Service where weather conditions, safety concerns, maritime advisories, governmental directives, vessel defects or operational considerations reasonably require such action. In such instances, Guests may be offered a rescheduled booking, platform credit or refund in accordance with the applicable cancellation policy and the circumstances of the cancellation.

All Users agree to use the Platform in a lawful, respectful, and responsible manner. The following activities are strictly prohibited on the Platform:

• Posting false, misleading, defamatory, or fraudulent Listings, reviews, or User Content
• Misrepresenting your identity, qualifications, credentials, or authority
• Discriminating against any User on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Using the Platform to facilitate, promote, or engage in any illegal activity including money laundering, terrorism financing, sanctions evasion, human trafficking, smuggling, illegal fishing, unlawful transportation, fraudulent schemes or any other unlawful activity.
• Engaging in price manipulation, false bidding, or artificial inflation of reviews or ratings
• Circumventing Wavela's payment system by arranging off-platform transactions with other Users
• Sharing, selling, or otherwise transferring your Account credentials to any third party
• Harvesting or collecting Personal Data of other Users without their consent
• Publishing obscene, sexually explicit, hateful, threatening, or violent Content on the Platform
• Using the Platform to book properties for illegal activities, commercial exploitation, filming, or events beyond disclosed capacity
• Attempting to reverse-engineer, decompile, or extract the source code of the Platform
• Creating fake or duplicate accounts, or circumventing an account suspension or ban

Wavela reserves the right to investigate suspected violations, cooperate with law enforcement authorities, and take appropriate action including removing Content, refusing Bookings, suspending accounts, reporting suspicious activity to relevant authorities and pursuing legal remedies.

Following the completion of a Booking, both Guests and Partners may leave a review and rating through the Platform. Reviews are intended to provide honest, accurate, and helpful feedback to the Wavela community.

Users agree that all reviews submitted must:

• Be based on genuine first-hand experience
• Be factually accurate and not misleading
• Be respectful, professional, and free from personal attacks or discriminatory language
• Not contain promotional material, advertisements, or links to external websites

Wavela may remove reviews that violate these standards, are reported as fraudulent, or are determined to have been submitted in bad faith. Wavela does not edit or alter the content of reviews.

Users must not offer or accept any incentive (monetary or otherwise) in exchange for a positive review, or threaten negative reviews to extract concessions from another User.

Partners with a sustained average Guest rating below 3.5 out of 5.0 over three (3) consecutive months may have their Listing suspended pending a quality review.

Wavela shall not be liable for the content of any review or rating submitted by a User, provided Wavela takes reasonable steps to moderate content that is reported and found to violate these Terms.

The Platform and all of its content, features, functionality, design, software, algorithms, trademarks, logos, and branding are the exclusive Intellectual Property of Wavela Experiences Limited and are protected by applicable intellectual property laws.

Wavela grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purposes in accordance with these Terms. You may not:

• Reproduce, copy, republish, or redistribute any part of the Platform or its content without our prior written consent
• Use Wavela's name, logo, or branding in any manner not expressly authorised
• Create derivative works based on the Platform or any Platform content
• Remove or alter any copyright, trademark, or proprietary notices on the Platform

By submitting User Content to the Platform, you grant Wavela a non-exclusive, royalty-free, worldwide, sublicensable licence to use, reproduce, display, adapt, and distribute your User Content on the Platform and in Wavela's marketing and promotional materials, for the duration of this Agreement.

You represent and warrant that you own or have the necessary rights to all User Content you submit, and that such Content does not infringe the Intellectual Property rights of any third party.

Wavela respects third-party intellectual property rights and will respond to valid notices of copyright infringement in accordance with applicable law.

Wavela is committed to protecting your Personal Data. Our collection, use, storage, and sharing of Personal Data is governed by our Privacy Notice, which forms an integral part of these Terms.

By using the Platform, you consent to the collection and processing of your Personal Data as described in the Privacy Notice, including:

• Registration and profile data (name, email address, phone number, identification documents)
• Transaction and Booking data (payment information, Booking history, preferences)
• Device and usage data (IP address, browser type, session data, Platform interactions)
• Communications data (messages exchanged through the Platform's messaging system)

Wavela processes Personal Data in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection legislation. We do not sell your Personal Data to third parties for their independent marketing purposes.

Users have the right to access, correct, update, or request deletion of their Personal Data at any time by contacting info@wavela.io, subject to applicable legal obligations.

Wavela implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, loss, misuse, or disclosure. However, no electronic transmission over the internet is entirely secure, and Wavela cannot guarantee absolute security.

If you access the Platform from outside Nigeria, you acknowledge that your Personal Data may be transferred to and processed in Nigeria or other jurisdictions in accordance with our Privacy Notice.

PLEASE READ THIS CLAUSE CAREFULLY. IT LIMITS WAVELA'S LIABILITY TO YOU.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

Wavela does not warrant or represent that:

• The Platform will be uninterrupted, error-free, or free from viruses or harmful components
• Any Listing information provided by Partners is accurate, complete, or up to date
• The quality of any property, experience, or service booked through the Platform will meet your expectations
• Any Partner maintains adequate insurance coverage
• Any search results or recommendations on the Platform will produce desired outcomes

Wavela is not responsible or liable for:

• The acts, omissions, conduct, or representations of any Partner, Guest, or third-party User
• Property damage, personal injury, theft, loss, or death arising from a stay booked through the Platform
• The seaworthiness, safety, condition, operation or legal compliance of any vessel or Water-based Service listed on the Platform.
• Any disputes between Guests and Partners
• Technical failures, payment processing errors, or data breaches attributable to third-party service providers
• Any loss or damage resulting from your reliance on any User Content or review on the Platform

To the fullest extent permitted by applicable law, Wavela's aggregate liability to any User arising out of or in connection with these Terms or the Platform shall not exceed the greater of: (a) the total Booking Fees paid by or to that User through the Platform in the twelve (12) months preceding the relevant claim; or (b) USD 1,000.

Wavela shall not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility of such damages.

By booking or participating in any Water-based Services through the Platform, Guests voluntarily assume all risks associated with such activities to the fullest extent permitted by law.

Unless expressly stated otherwise in writing, Wavela does not provide insurance coverage of any kind in respect of any Listing, Property, Water-based Service, Guest, Partner, vessel, personal property or Booking made through the Platform.

Users are solely responsible for obtaining and maintaining any insurance coverage they consider necessary, including travel insurance, personal accident insurance, medical insurance, property insurance, public liability insurance and marine insurance.

Nothing in these Terms limits Wavela's liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

You agree to indemnify, defend, and hold harmless Wavela Experiences Limited, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or access to the Platform
• Your violation of these Terms or any applicable law or regulation
• Your User Content or Listing content, including any third-party intellectual property claims
• Your conduct towards any other User, Guest, or Partner
• Any property damage, injury, or loss arising from a Booking made through your Account
• Your breach of any representation or warranty made in these Terms

Wavela reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Wavela's defence of any such claim.

The Platform may contain links to third-party websites, services, or applications ("Third-Party Services") that are not owned or controlled by Wavela. These may include payment processors, mapping services, social media platforms, and partner integrations.

Wavela does not endorse, control, or assume responsibility for any Third-Party Services. Your use of Third-Party Services is entirely at your own risk and subject to those third parties' own terms and privacy policies.

Any transaction, interaction, or exchange of information between you and a Third-Party Service is solely between you and that third party. Wavela shall not be liable for any loss or damage arising from your use of or reliance on any Third-Party Service.

Wavela may integrate third-party tools including identity verification services, fraud detection systems, and marketing analytics tools. By using the Platform, you consent to the use of such tools as described in our Privacy Notice.

Wavela may, at its sole discretion and without prior notice, suspend or permanently terminate your Account and access to the Platform if we reasonably believe that you have:

• Violated any provision of these Terms
• Engaged in fraudulent, deceptive, or illegal activity
• Caused harm or risk to other Users, Partners, Guests, or Wavela
• Failed to make required payments or engaged in chargeback abuse
• Provided false information during registration or Listing creation

You may terminate your Account at any time by contacting info@wavela.io or through your Account settings. Termination by you will not entitle you to a refund of any fees paid, except as expressly provided in these Terms.

Upon termination of your Account, all confirmed Bookings at the time of termination remain valid and must be honoured, unless Wavela determines otherwise in its sole discretion.

The following clauses shall survive termination of your Account or these Terms: Clauses 8 (outstanding payments), 10 (prohibited activities), 11 (reviews), 12 (intellectual property), 13 (privacy), 14 (disclaimers), 15 (indemnification), 18 (dispute resolution), and 19 (governing law).

Wavela operates a dispute resolution process for complaints arising between Guests and Partners in connection with Bookings. Where a dispute arises, the aggrieved party should:

• First attempt to resolve the matter directly with the other party through the Platform messaging system
• If unresolved within 48 hours, escalate the dispute to Wavela by submitting a formal complaint at info@wavela.io with full supporting details and evidence
• Wavela will review the complaint and communicate a resolution recommendation within ten (10) business days

Wavela may review disputes arising from Bookings and may issue operational determinations relating to refunds, credits, payouts, listing penalties, account suspensions or other Platform-related matters. Such determinations are intended solely for the administration of the Platform and shall not prejudice, restrict or waive any legal rights or remedies available to any party under applicable law.

For disputes between you and Wavela arising out of or in connection with these Terms (other than Booking disputes resolved under Clause 18.1), the Parties agree to the following escalation process:

• Step 1 — Good Faith Negotiation: The Parties shall endeavour to resolve the dispute through direct good-faith negotiation within thirty (30) days of written notice
• Step 2 — Mediation: If negotiation fails, the dispute shall be submitted to mediation by a mutually agreed mediator in Lagos, Nigeria
• Step 3 — Arbitration: If mediation fails within thirty (30) days, the dispute shall be finally resolved by arbitration under the Arbitration and Conciliation Act of Nigeria, with a sole arbitrator seated in Lagos

Nothing in this Clause prevents Wavela from seeking urgent injunctive relief from a competent court to protect its Intellectual Property or prevent irreparable harm.

You agree that any dispute must be brought in your individual capacity, and not as a plaintiff or class member in any class action or representative proceeding.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

Subject to Clause 18, all legal proceedings arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

If you access the Platform from outside Nigeria, you are responsible for compliance with local laws and regulations of your jurisdiction. Wavela makes no representation that the Platform is appropriate or lawfully available in all jurisdictions.

Entire Agreement: These Terms, together with the Privacy Notice, any applicable Partner Agreement, and any other policies incorporated by reference, constitute the entire agreement between you and Wavela regarding the Platform and supersede all prior understandings.

Amendments: Wavela may update these Terms at any time. The updated Terms will be posted on the Platform with a revised effective date. Your continued use of the Platform following the effective date constitutes your acceptance of the changes.

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

No Waiver: Wavela's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without Wavela's prior written consent. Wavela may freely assign its rights under these Terms, including in connection with a merger, acquisition, or asset sale.

Force Majeure: Wavela shall not be in breach of these Terms, nor liable for any failure or delay in performance, to the extent such failure is caused by events beyond our reasonable control, including acts of God, pandemics, governmental actions, civil unrest, or infrastructure failures.

Language: These Terms are drawn up in the English language. In the event of any conflict between a translated version and the English version, the English version shall prevail.

Electronic Communications: By using the Platform, you consent to receive communications from Wavela electronically, including by email, push notification, or in-app message. You agree that all such communications satisfy any legal requirement for written notice.

By creating an Account, clicking an acceptance button, completing a Booking, listing a Property, using a Water-based Service or otherwise accessing the Platform, a User electronically accepts and agrees to be bound by these Terms. Such electronic acceptance shall constitute a valid and binding agreement between the User and Wavela and shall have the same force and effect as a handwritten signature.

For any questions, concerns, or requests relating to these Terms, please contact us: