Refund Policy

This Refund Policy explains how cancellations, rescheduling and refunds are handled on the Wavela platform, operated by Wavela Experiences Limited. It forms part of, and should be read together with, our Terms and Conditions. All bookings and payments are processed through the Wavela platform.

Wavela operates a reschedule-only cancellation model: guest-initiated cancellations do not carry a cash refund. Instead, guests who can no longer make a booking are encouraged to reschedule it. Bookings cancelled by the host or by Wavela are always fully refunded.

Once a booking is confirmed and paid for, cancelling it forfeits the full amount paid. Guest-initiated cancellations do not receive a cash refund and do not receive platform credit. This applies regardless of how far in advance the cancellation is made.

Rather than cancelling, a guest may reschedule a confirmed booking to a different date. Rescheduling is available on the following terms:

• A booking may be rescheduled once.
• The reschedule request must be made at least 48 hours before the original start time.
• The new dates are subject to availability on the listing.
• If the new dates cost more than the original booking, the difference is charged to the card on file.
• If the new dates cost less, the difference is returned as Wavela credit for use on a future booking (not as a cash refund).

To reschedule, use the reschedule option on your booking in the app.

If the host cancels a confirmed booking, or Wavela cancels it because of a platform error, a safety concern, adverse weather, or a maritime advisory, the guest receives a full refund of all amounts paid, including the Guest Service Fee. Any Wavela credit that was applied to the booking is restored to the guest's account for future use.

In these cases, the guest may alternatively choose to reschedule the booking or accept platform credit instead of a cash refund.

Repeated host-initiated cancellations may result in penalties, listing suspension, or account termination.

For boat charters and other water-based services, Wavela or the host may cancel, delay, or modify a booking where weather conditions, safety concerns, maritime advisories, government directives, or vessel defects reasonably require it. Cancellations made on this basis are treated as platform cancellations under Section 4 above and are fully refunded.

Cancellation and reschedule requests must be submitted through the platform; requests communicated only to the host directly will not be processed. Where a guest raises a chargeback or payment reversal with their bank or payment provider, Wavela reserves the right to investigate and take reasonable action to protect the integrity of the platform, including withholding or offsetting payouts and recovering improperly refunded amounts.

To reschedule a booking, use the reschedule option on your booking in the app. If you need help, contact our support team at support@wavela.io.

Wavela Experiences Limited
5/7 Abioro Street, Ikate, Elegushi, Lagos, Nigeria
Email: support@wavela.io
Phone: +234 803 079 2058